RDM: Why is it important for ServiceMaster to become less reliant on TPA work?
Tyson: TPAs are causing a number of problems in the industry. They limit the contractor’s ability to create pricing that meets the financial needs of their business, they promote an over-reliance on insurance for work instead of more natural leads. The worst of all is that they promote an ideology that we work for the insurance company rather than the customer. We at ServiceMaster of Medford wanted to move away from TPA’s for these reasons as well as a desire to diversify our lead sources.